How to pay your DEWA bill

You can pay your DEWA bill through various payment channels.Here is a guide on the different method of payments that DEWA offers to its customers.

DEWA Website (ePay)

You can pay your utility bills using your credit cards(VISA/Master Card) through DEWA’s website www.dewa.gov.ae without extra charges.

Pay via Mobile (mPay)

You can pay your bills anywhere at any time using your mobile.Prior to using the service the user must register on mPay website. It is accessible through www.mpay.dubai.ae.

DEWA Customer Service Centers

Head Office (Al Garhoud), Al Hudaiba, Burj Nahar, Al Wasl, Umm Al Ramool, Ayal Naser, Al Reef Mall, and Dubai Municipality (Al Manara & Al Twar Centres), General Directorate of Residency & Foreigners Affairs (Dubai-Head Quarters & Jebel Ali), Discovery Gardens, Jebel Ali Industrial Area.

You can pay using Cash, Cheques, Credit Cards or by P.O. Box mail: A/C Payee crossed cheque along with the remittance advice of bill, to be mailed to: Dubai Electricity & Water Authority P.O. Box 564. Dubai.

Please note that for credit cards a fee of 1.678% is applied. Also please include mobile number and account number on the back of the cheque.

Drive-Thru Service

At Al-Wasl and Umm Al Ramool Customer Service Centers, bills can be paid while driving through your car.

Etisalat Public Payment Machines

Pay your bills using Etisalat Public payment machines in Dubai.Click here for the list of payment machines.

Pay at a petrol station (ENOC/EPPCO)

There are 54 branches of ENOC and EPPCO petrol stations in Dubai where you can pay your utility bill and they are open 24/7. Click here for the list of ENOC and EPPCO petrol stations.

Post Offices in Dubai

DEWA bills can be paid at the post offices during official working hours.Click here for the list of post offices.

Direct Debit

By using this service, your bill amount will be automatically deducted from your bank account every month.

Banks that offer direct debit service

Emirates NBD, Abu Dhabi Islamic Bank, Dubai Islamic Bank, Abu Dhabi Commerial Bank, Commercial Bank of Dubai and Union National Bank.Check with your bank to know more.

ATM Machines

You can pay your bills at the ATM machines

Pay at a Teller Counter 

From Sat-Thu during office hours, DEWA??s partner banks offer DEWA bill payment at their tellers.

Landline and Mobile phone

Pay your bills using phone banking.To use this service you need to be a bank account holder.

Banks accepting payments from all customers:
Emirates NBD, HSBC Bank Middle East Limited, Emirates Islamic Bank

Banks accepting payments from their account holders only:
Citibank. N.A, Al Hilal Bank, Standard Chartered Bank, Lloyds TSB Bank, Mashreq Bank, Arab Bank, ABN Amro Bank, Commercial Bank of Dubai, Dubai Islamic Bank, First Gulf Bank, Habib Bank AG Zurich, National Bank of Abu Dhabi, RAK Bank, Union National Bank, United Bank Limited, Dubai Bank, Abu Dhabi Commercial Bank, Abu Dhabi Islamic Bank, Sharjah Islamic Bank, Dubai First, Barclays Bank and Noor Islamic Bank.

Also, DEWA has launched a free app, DEWA smart app, for smartphones and other smart devices which allows registered customers to pay the bills, activate a Dewa account when moving to a new residence, lodge complaints etc.The app is available in English and Arabic. It is compatible with ??all operating platforms? such as Apple IOS, Google Android, Blackberry OS, Blackberry 10, Windows 8, Windows Phone and Samsung Home.